Returns & Exchanges
At The Roasters Pack, we want you to love your morning brew as much as we do, which is why we offer a satisfaction guarantee on all our roasted coffee and equipment. Due to the perishable nature of coffee beans, we cannot accept physical returns on opened bags, but we will work with you to find a roast you love.
Contact Support
Send an email to our brewing experts within 30 days of your delivery date, including your order number and the reason for your request.
Quality Assessment
For equipment or accessory returns, ensure the item is in its original packaging; for coffee quality issues, provide the roast date and batch number found on the bag.
Receive Return Label
If returning hardware, we will provide a prepaid shipping label via email to be printed and attached to your return parcel.
Refund or Replacement
Once your return is processed, we will issue a full refund to your original payment method or ship out a different roast that better suits your flavor profile.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing